Ginie is a digital hotel concierge platform that helps hotels streamline guest communication, increase service revenue, and reduce front desk workload — all through a simple web-based interface accessible via QR code.
2. How does Ginie work?
Guests scan a QR code in their room or at the property to access a digital concierge portal. From there, they can:
Request services
・Order room service
・Chat with staff
・Submit feedback
・Access hotel information
Hotel staff manage everything from a central dashboard.
3. Do we need to replace our existing door locks?
No. Ginie does not require hardware replacement. Our system works independently and can be deployed without changing existing locks or installing complex infrastructure.
4. Is installation complicated?
Not at all. Setup is simple and typically completed within a few hours. No technical expertise is required, and our team assists with onboarding.
5. Does Ginie integrate with our PMS?
We can operate independently or integrate with selected Property Management Systems depending on your needs. Contact us to discuss your current setup.
6. How does Ginie help increase revenue?
By digitizing upsells such as:
・Spa bookings
・Late check-out
・Room upgrades
・Restaurant reservations
・Add-on services
Hotels typically see measurable increases in ancillary revenue.
7. How does it reduce labor costs?
By minimizing phone calls and manual service requests between guests and the front desk. Requests are centralized, structured, and easier to manage.
8. Is it mobile-friendly?
Yes. Ginie is fully mobile-optimized and works on any smartphone browser without requiring guests to download an app.
9. Is guest data secure?
Yes. We prioritize data protection and follow modern security standards to ensure guest information is handled safely and responsibly.
10. How long does it take to go live?
Most hotels can launch within a few days after onboarding and content setup.
11. Is there a minimum contract period?
We offer flexible subscription plans designed for mid-size and business hotels. Contact our team for pricing details.
12. What kind of support do you provide?
We provide onboarding assistance, training, and ongoing support to ensure your team gets the most value from the platform.
